Overcoming challenges in OR deployment with the Public Sector Scorecard
Using case studies and Public Sector Scorecard (PSS), you will create an integrated strategy map, service improvement plan and performance measurement framework of your OR projects.
Description
This workshop will help you ensure that OR projects get implemented and lead to successful change. Using case studies, it will describe how barriers to implementation can be overcome.
It will also enable you to use the Public Sector Scorecard (PSS) a performance management framework which enables OR to contribute more effectively to major problems facing society. It focuses on desired outcomes, the processes which achieve those outcomes, and the capability and behavioural aspects that are needed to support staff and processes in achieving the outcomes.
You will learn about the eleven essentials of performance management, the balanced scorecard and strategy mapping as well as the PSS.
The workshop will be interactive, with breakout groups and you will be encouraged to apply the learning to your own organisation or project.
OR and analytics professionals, managers, performance measurement specialists and others interested in improving OR deployment and / or performance management.
2023 Online Platform and Software Requirements
Computer with video camera, speakers and microphone
Stable internet connection
Mains power
Zoom - This course can only be accessed via the desktop version of Zoom, so if necessary please submit a request with your IT team to download Zoom in advance. Alternatively, use a personal computer to attend this course.
2023 Prior knowledge
There are no pre-requisites for this course.
2023 Topics
Introductions
Overcoming barriers to OR deployment
Eleven Essentials of Performance Management
The Balanced Scorecard and the Public Sector Scorecard
Case Studies in central and local government and in health and social care
Developing a mini-strategy map for an area of your choice
Issues in measuring performance
2023 Course goals and outcomes
Improve the implementation rate of OR projects..
Understand and overcome the many pitfalls of performance management.
Develop your knowledge and skills of the Balanced Scorecard and the Public Sector Scorecard.
Ensure that strategy, processes and performance measures are aligned with stakeholder needs.
Develop strategy maps and performance measures in a culture of improvement, innovation and learning.
2023 Audience
OR and analytics professionals, managers, performance measurement specialists and others interested in improving OR deployment and / or performance management.
2023 Employer benefits
Service Management Analyst
2023 Learning objectives
This workshop will ensure your OR projects get implemented and lead to successful change.